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JACKSON, MS
LOCAL 3511
| **ATTENTION at&t MOBILITY!** DO NOT go into a meeting with Asset Protection without your Job Steward!!!!!!! (Click HERE or on the Contact Us link on the navigation bar to the left for a list of Local Job Stewards) |
Final Bargaining Report - CWA-ATT Mobility
April 17, 2010
District 3 Tentative Agreement
AT&T Mobility Final Bargaining Report:
As with all the other Mobility contracts, the one we just bargained in District 3 involved difficult bargaining. In light of
the company's position on economic issues, and the represented status in the bargaining unit, the bargaining team
believes we achieved the best contract possible. This is a tentative agreement until ratified by majority vote of members
voting in a secret ballot election. The Bargaining Committee unanimously recommends ratification of this agreement as
a vote of 'NO' will only send us back to the table where we will come out with less & weaker language structured to allow
the company to exploit 'loopholes' while violating the Contract in order to do whatever they want. Votes will be taken on-
site by your Local Union Representatives.
Meanwhile, here are some of the highlights on the key issues of the new tentative agreement.
◦2.25% Eff 2/6/2011
◦2.5% Eff: 2/5/2012
◦2.5% Eff 2/3/2013
-New Section: Adds a provision for Executive level grievances
~RETAIL - The company will change process to enable employees in Retail to see preferences made by other employees
and days that have been selected for Vacation, Floating Holidays, and/or Excused Work Days prior to making their
preferred selections.
~CENTERS - Employees will also be able to view what tours are available prior to selecting their preferences so they will
know what is available by seniority.
(In addition, we still have the arbitration case dealing with the Scheduling Tool)
-Section 4: Severance pay maximum raised from $12,000 to $16,000
-Section 8: Differential added for those performing Key Holder responsibilities in Retail stores.
-Section 10: $2.00 per day differential for Call Center Part-Timers assigned to speak in a foreign language
-Section 4: Employees subpoenaed in a court case in which they are a party shall be excused without pay.
-Added language basing Part-Timer's pro-rated holiday pay on hours worked rather than scheduled hours.
-Section 5: Pro-rated pay for Part Timer's Excused Days based on hrs worked rather than scheduled hrs.
Renewed the following Letters of Agreement:
•Strategic Alliance Committee
•DMDR Chargebacks
•Subcontracting
•Memphis Distribution Center – Tow Motors
•Memphis Distribution Center Leadership Forum
Revised the following Letters of agreement:
•Call Quality Observation – Same language as in the Orange contract
•Quota Relief – reduced the number of hours required from 40 to 8 for use in discipline, no change for use in pay.
*Duration of agreement: March 27, 2010 to February 7, 2014
CLICK HERE TO VIEW A MORE DETAILED DESCRIPTION OF THIS REPORT.
CWA-ATT Mobility - Tentative Agreement Reached
April 16, 2010
We met with the company earlier this evening and the company responded to some of our proposals and then passed a
final economic package as well as the remaining items they were willing to agree to. After hours of discussion and
questions we finally reached a tentative agreement on a new four year contract including across the board wage
increases each year. Details of the T/A will be posted on the District Web site tomorrow.
-Thanks to everyone for your support of the Bargaining Committee!
-We also appreciate the cheesecake delivered today from Local 3122, Don Abicht President!!!
In Unity,
CWA Mobility Bargaining team
CWA-ATT Mobility Bargaining Report #14
April 16, 2010
We met with the company this morning for a short period of time and rejected their last economic proposal. After further
discussion on the issues critical to our members, we recessed while the company worked on putting together responses.
After more discussion with the company via phone they indicated they would be putting together a package of
responses for us to consider.
-We are on call waiting for the "package".
-A new report will be issued once we meet later this evening.
In Unity,
CWA Mobility Bargaining team
CWA-ATT Mobility Bargaining Report #13
April 15, 2010
Your bargaining committee met with the Company this morning to continue trying to reach an agreement. After
discussion across the table regarding the company counter proposal to Article 19 management relief, we T/A'd the
proposal.
The company then rejected Union proposals on Article 12, bargaining over non standard tours; Article 22, adding one
week unpaid vacation; Article 22, day at a time vacation in 2 hour increments; and Article 19, foreign language
differential improvements. The company then passed a counter proposal to Article 7 relating to Grievance time limits.
We then recessed to continue working on our responses.
We met again later in the afternoon. The Union presented revised proposals on Article 7, Grievance time frames and
additional Executive level grievance language; Article 11 seniority, Article 19, foreign language differential; Article 22
carry over vacation; a revised proposal on the Short Term Disability letter, and a revised proposal on the Alliance for
Employee Growth training. The Union also passed a counter to the company proposal on changes to how the company
figures Part Time employee hours for Vacation, Holidays and Excused days.
The company presented another economic proposal that had minor improvements, but still far from what our members
need and deserve.
Once we finished, the company said they wanted to make it clear that while they expected to get an agreement by
contract expiration, they have no interest in extending the contract if that does not happen.
We are on call tonight if the company has responses and are scheduled to meet all day tomorrow to try and reach a fair
and just contract for our members prior to expiration.
With one day left, we hope the company will realize our members are responsible for the success of the company and
come across with a realistic economic proposal!
(Note: Tentative agreements are contingent on reaching an overall agreement)
In Unity,
CWA Mobility Bargaining team
ONLY ONE MORE DAY UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #12
April 14, 2010
Your bargaining committee met with the Company this morning anticipating responses, but they had nothing for us. The
Union passed a revised proposal on Article 17 increasing Union time. After discussion the company T/A'd our proposal.
We then recessed waiting on the company to come back with responses to previous Union proposals.
We met again late this afternoon. The Company rejected Union proposals on Article 19 Call Out payments, a new section
to add prorated annual commission to paid time off, and Article 25, Exchange time improvements. In addition they
rejected Union proposals on LOAs dealing with Short Term Disability, DMDR Chargebacks as well as a new proposal to
add training from the Alliance for Employee Growth.
To add insult to the rejections, they passed an economic proposal that was significantly less than other contracts,
including a proposal to put new employees in a new Pension Plan.
We expressed our disgust with the proposal and left the table for the day.
With just two days left, we hope the company will get serious tomorrow about the well deserved needs of our members
and their employees.
(Note: Tentative agreements are contingent on reaching an overall agreement)
****We really appreciate the fruit basket delivered today from Local 3511, Kim Sadler President!!!
In Unity,
CWA Mobility Bargaining team
TWO MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #11
April 13, 2010
Your bargaining committee met with the Company this morning to continue discussions. The Company rejected Union
proposals on Article 12, 40 hours over five days, on Article 19 related to time worked, and Article 22 reducing the waiting
time for paid illness. The company passed counter proposals on Article 14 severance pay, and Article 19 On Call Pay.
They also T/A'd our proposal on Article 24 adding 1hr increments for EWP days. After discussion on their proposed
changes we said we would evaluate their counters and get back to them later.
- The Union T/A'd the company counter increasing On Call Pay.
The Union recessed to prepare responses and review their proposals. We met again this afternoon. The Company
rejected Union proposals on subcontracting and Agency employees saying they were not interested in any new
language. They also rejected the Union proposal to strengthen seniority language. They passed counter proposals on
Article 24 related to carryover vacation, (which actually did not change the language), and on Article 17 to increase
Union time. After discussion and questions we said we would look at their responses and get back to them.
The Union passed a revised proposal on Article 14, severance pay and after discussion the company verbally countered
the proposal and the Union agreed to T/A the counter.
After much discussion we recessed to work on the issues and responses. We are scheduled to meet again tomorrow
morning.
(Note: Tentative agreements are contingent on reaching an overall agreement)
In Unity,
CWA Mobility Bargaining team
THREE MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #10
April 12, 2010
Your bargaining committee met with the Company today to continue discussions. The Company rejected Union
proposals on Article 9 on voting time, Article 19 on overtime after 8 hours, and Article 21 on Union time and FMLA. The
company passed counter proposals on Article 19 On Call Pay, additional language on management relief, and Article 14
on surplus notification. After discussion on their proposed changes we said we would evaluate their counters and get
back to them later.
The Union recessed to prepare responses and discuss their proposals. We met again later in the day and passed new
proposals on Article 14, surplus notification, a revised proposal on Article 19 related to time worked, and Article 19 On
Call Pay. In addition, we passed a revised proposal on Article 21, absence for funerals. The company had many
questions and issues related to why our proposals were either unnecessary, or too expensive.
After much discussion we recessed to work on the issues and responses. We are scheduled to meet again tomorrow
morning.
Since we started the Union has passed 46 proposals and as of today the company has only responded to 13. With only
four more days until expiration we would expect the Company to get serious!
(Note: Tentative agreements are contingent on reaching an overall agreement)
In Unity,
CWA Mobility Bargaining team
FOUR MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Strike Vote
April 12, 2010
AT&T Mobility employees have voted overwhelmingly to authorize President Larry Cohen to call a strike against AT&T
Mobility if necessary.
In Unity,
Judy Dennis
Vice President
CWA District 3
CWA-ATT Mobility Bargaining Report #9
April 9, 2010
Your bargaining committee met with the Company this morning to continue discussions. The Company passed a
proposal to change how part-time employees hours are calculated for purposes of Vacation, Holidays, and Excused paid
days. The Union discussed the proposal and told the company we would get back to them.
The company rejected Union Proposals on Article 21 for additional bereavement time, Article 23 on Holiday pay if
removed by ambulance the day of, and pay if on an approved FMLA.
We did reach tentative agreements on minor proposals. They were the Letter of Agreement on the Strategic Alliance
Committee, Union Bulletin boards, unpaid excused time if subpoenaed for court appearance in which the employee is a
party to the case, and additional language on Article 23 regarding Designated and Floating holidays.
(Note: Tentative agreements are contingent on reaching an overall agreement)
After discussion on other issues we recessed for the day. Your bargaining committee will continue working on proposals
and responses to the company over the weekend.
We are scheduled to meet again Monday.
In Unity,
CWA Mobility Bargaining team
SEVEN MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #8
April 8, 2010
Your bargaining committee met with the Company this morning to continue discussions and pass proposals. The
Company did not have any proposals today.
The Union passed proposals on Article 19, to add prorated commission to base pay for any paid time off. We also
passed proposals on Appendix A, to add several new upgraded titles, and to create a joint job evaluation committee to
look at new jobs or functions as they develop. We passed another proposal to merge the Tech I title into the Tech II title.
After extensive discussion on the above proposals, the company stated they would look at them and get back to us.
We are scheduled to meet again tomorrow morning.
In Unity,
CWA Mobility Bargaining team
EIGHT MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
AT&T Mobility Bargaining Report #7
April 7, 2010
The Union and the company did not meet today. Your bargaining committee spent the day reviewing company
responses to our data requests and formulating proposals and responses to present when we meet again.
We are scheduled to meet again tomorrow morning.
In Unity,
CWA Mobility Bargaining team
NINE MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #6
April 6, 2010
Your Bargaining committee met with AT&T Company representatives today to continue bargaining discussions.
-Yet again, the company had no new proposals.
CWA presented proposals on Article 23, to improve Holiday language and add more flexible time, to make FMLA time
excused, extend carryover time, and to pay employees for any unused time when leaving payroll; on Article 24 to extend
carry over time and pay for any unused time when leaving payroll. We also passed proposals to renew and improve
language on the following Letters of Agreement (LOAs) or Memorandum of Agreements (MOAs): Subcontracting, Call
Quality Observation (to include CFT (customer feedback tool) and PCS (post call survey), Short Term Disability, Quota
relief (for all), Chargebacks, and the Strategic Alliance Committee (SAC). In addition we proposed language to add the
Alliance for Employee Growth and Development for enhancing skills and development for our members. The company
had many questions and continued to express concern for the cost of our proposals in addition to what Mobility already
provides to their employees. After much discussion they said they would look at the proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
We are scheduled to meet again tomorrow morning.
Please remember that these are initial proposals and in bargaining, anything can change as we get further in the
process.
In Unity,
CWA Mobility Bargaining team
TEN MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #5
April 5, 2010
Your Bargaining committee met with AT&T Company representatives today to continue bargaining discussions.
-Again, the company had no new proposals.
CWA presented a proposal on Article 14 severance pay, several on Article 19, including OT after 8 hours, increase in On
Call pay, additional Call Out language, improved language on management relief, and foreign language differential for all
departments. We passed proposals to improve language on absence for funerals and waiting time for paid illness
absence. In addition, we passed proposals on Article 22 to improve vacation language and flexibility for our members.
The company had many questions and expressed concern for the cost of our proposals. After much discussion they
said they would look at the proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
We are scheduled to meet again tomorrow morning.
Please remember that these are initial proposals and in bargaining, anything can change as we get further in the
process.
In Unity,
CWA Mobility Bargaining Team
ELEVEN MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #4
April 1, 2010
Your Bargaining committee met with AT&T Company representatives this morning to continue bargaining discussions.
The company had no new proposals.
CWA presented new proposals on Article 12 relating to scheduling, Article 21 Absences relating to Personal Leaves of
Absence, Article 23 Holidays, Article 24 Excused days with pay, and Article 25, to improve the Exchange time language.
After much discussion and questions by the company, they said they would look at the proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
Bargaining will be in recess for the Easter weekend. We are scheduled to meet again Monday.
Please remember that these are initial proposals and in bargaining anything can change as we get further in the process.
Happy Easter!
In Unity,
CWA Mobility Bargaining team
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #3
March 31, 2010
Your Bargaining committee met with AT&T Company representatives to continue bargaining discussions.
The company presented a proposal to change language in Article 9 on the arbitration process. CWA responded with
questions and after discussion we said we would get back to them with our response.
CWA presented proposals on Article 17 Company Union Relationship, including Union time, proposals on Article 21,
Absences, and a proposal on vacation time availability. After discussion the company said they would look at the
proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
We are scheduled to meet again tomorrow morning at 10:00AM
CWA-ATT Mobility Bargaining Report #2
March 30, 2010
Your Bargaining committee met today with AT&T Company representatives to continue bargaining discussions.
The company presented a proposal to eliminate the Day after Thanksgiving as a Holiday and replace it with a floating
Holiday. Their second proposal would change when a Holiday would be observed when it falls on a Saturday or Sunday.
CWA responded with questions and after discussion we said we would get back to them with our response.
CWA presented 5 proposals. We proposed several changes in Article 12 , including scheduling 40 hours per week over
five days instead of six, that any non traditional tours must be negotiated with CWA, that all meetings and training be
conducted during regular scheduled tours, and that employees breaks and meal periods be adjusted based on calls
extended into breaks or lunches. In addition we proposed changes in Article 14, Force Adjustment, to increase the
notice to sixty days for employees affected, and a proposal to allow employees paid time off to vote in Federal, State
and local elections. After discussion the company said they would look at the proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
We are scheduled to meet again tomorrow morning at 10:00AM
**Please remember that these are initial proposals and in bargaining, anything can change as we get further in the
process.**
In Unity,
CWA Mobility Bargaining team:
CWA-ATT Mobility Bargaining Report #1
March 29, 2010
Your Mobility Bargaining committee met today with AT&T Company representatives and each Chair gave opening
remarks prior to start of bargaining. Company Chair Steve Frost gave the basic poor economy, we need to sustain the
business comments. CWA Chair Betty Witte gave opening remarks (see previous posting) emphasizing the importance
of our Mobility members in making AT&T successful and our demand that they share in the success of the company.
After opening remarks and discussion on the logistics on the bargaining we recessed so our bargaining team could
attend a noon rally at an AT&T Mobility store in Tucker, GA. Highlights of the rally will be on the D3 web site. After the
rally the bargaining team returned to meet with AT&T Mobility.
Betty Witte presented 4 proposals covering language improvements in Article 3 Classification of Employees, dealing with
Agency employees, Article 7, Grievance Procedure, Article 11, Seniority, and Article 18, Union activities. After discussion
the company said they would look at the proposals and get back to us. The company had no proposals to present today.
-We are scheduled to meet tomorrow morning for further discussions.
In Unity,
CWA Mobility Bargaining team
MOBILITY BARGAINING OPENING STATEMENT
March 29, 2010
CWA-MOBILITY BARGAINING
OPENING REMARKS
Betty Witte, Administrative Director to the Vice President District 3
CWA Bargaining Chair
"As we go into bargaining we all understand the economic climate we are working with in. Having said that, we are also
quite aware that AT&T is one of the most profitable companies in the United States earning $123 Billion dollars in
revenue for 2009. Please don't come to the table with your hand out. Our CWA members, your assets, have already
given their fair share. In case AT&T has a short memory let me remind you that your employees took a huge increase in
their Health Care Cost. They are still bleeding and trying to understand 'WHY?'. Steve, if you remember AT&T did NOT
need the increase, you did it because your competitors gouged their employees. Shame on them and shame on you!!
Just as your stockholders expect return on their investments, our members demand the same. Your employees are your
best source of advertisement for AT&T! As Ralph de la Vega has pointed out in his employee bulletins, our members
have shown their loyalty. Well loyalty is a two way street. It's time for AT&T to show loyalty and respect to the
employees who win new customers and retain old ones, while exceeding sales on AT&T products and services.
I hope you will be approaching this bargaining table differently. It's time for the company to stop
using contractors to do our work, stop the WALMART MENTALITY!! Your employees read that
Stephenson's wage package was $20.2 million for 2009. He did not make this by himself. It was made on the backs of his
employees. WHERE IS THEIR FAIR SHARE? All 12,000 plus ARE WATCHING AND WAITING!! They deserve to be
treated with the respect they have MOST CERTAINLY EARNED!! Our members deserve fair wages that enable them to
catch up with the increasing costs AT&T has forced on them, help them to support their families, and enable them to
contribute back to the struggling economy.
In all your Company bulletins, AT&T wants to have more from employees including more enthusiasm, more focus, and to
be advocates for AT&T and help you earn the JD Powers Award. At this table Steve, CWA expects the same from you.
Be their advocate, be enthusiastic, be focused and we will reach a fair and equitable agreement on April 16th.
REMEMBER THE PEOPLE AT THIS TABLE AND THOSE STANDING BEHIND THEM ARE YOUR PAST, YOUR PRESENT,
AND YOUR FUTURE!
Mobility Bargaining
March 25, 2010
The kickoff for District 3 Mobility Bargaining is Monday, March 29, 2010. This bargaining will cover 12, 000 plus
employees in our nine state area.
We will continue the battle from the "Orange Table" bargaining which took place last year. Your team will work for
stronger language to make improvements for our members.
The word for April is "Mobilize". Every day, every employee should let management know we want a fair contract.
Thanks in Advance for your support from your Bargaining Team.
2010 AT&T Mobility Bargaining Team
Click here to view photo
Betty Witte, Administrative Director to the Vice President, Bargaining Chair
Gerald Souder, Staff Representative, Staff Support
Daniel Jackson, Staff Representative, Staff Support
The following people have been selected for the AT&T Mobility Bargaining Team:
•Kelvin Banks is an AT&T Mobility Rep for Local 3511 in Jackson, MS and serves on their Executive Board. He has 9
years experience. Kelvin's title with AT&T Mobility is CSR-1. He works in the Jackson, MS Call Center, which is a
Specialty Center. The Center functions are Laptop Support, WLNP (Wireless Local Number Portability), Resource Desk,
etc. Titles Kelvin has held with AT&T Mobility include Tech Support, Resolution Specialist, Laptop Support and Wireless
Local Number Portability. Kelvin also represents the technicians in his local. Kelvin served on our 2006 Bargaining
Team.
•Kimberly Byrd is a Job Steward for CWA Local 3372. Kim has 3 ½ years experience. Her title is RSC for AT&T
Mobility. She has complete knowledge of the commission plan. She was also a Job Steward in Local 3102 before
transferring to Local 3372.
•Paul Klaebel is an AT&T Mobility VP for CWA Local 3806 in Memphis, TN. Paul has 11 years experience. His title for
AT&T Mobility is Distribution Center Coordinator. His duties for CWA not only cover the Distribution Center, but also
the Call Center and numerous retail stores as well. In addition, he serves as the local's 75/25 Organizer and has
previous Bargaining Team experience.
•Thelma Valerie is a Job Steward for CWA Local 3204. Thelma has 10 years experience. Her title for Mobility is AT&T
Mobility Fraud Analyst. She was instrumental in helping to organize the Fraud Center in Norcross, GA. Thelma also
represents the retail stores as well as the Fraud Center.
•Anne Ruggireo is an AT&T Mobility VP for CWA Local 3176. She has over 8 years experience. Her title for AT&T
Mobility is CSR-1. Her experience with AT&T Mobility includes combined billing, Correspondence Team, Transfer of
Service Team, and CAF/Audit Team. Ann handles grievances for retail stores as well as the Call Center. Anne comes to
the Bargaining Team with a wealth of experience with the FMLA and STD process.
*Watch this Website for bargaining updates starting March 29, 2010.
2010 CWA Mobility Bargaining Team meet in Decatur, GA
March 5, 2010
The CWA Mobility Bargaining Team met in Decatur, GA the week of March 1, 2010 to attend training and review
bargaining suggestions in preparation for upcoming Mobility Bargaining which begins March 29, 2010.
Click here to view photo of your team.
Click here to view the December 2009 posting with information on each member of your bargaining team.
In Unity,
Betty Witte
Administrative Director
CWA District 3
2010 AT&T Mobility Bargaining
December 16, 2009
Betty J. Witte
Administrative Director to the Vice President
2010 AT&T Mobility Bargaining Team:
Betty Witte, Administrative Director to the Vice President, Bargaining Chair
Gerald Souder, Staff Representative, Staff Support
Daniel Jackson, Staff Representative, Staff Support
The following people have been selected for the AT&T Mobility Bargaining Team:
1. Kelvin Banks is an AT&T Mobility Rep for Local 3511 in Jackson, MS and serves on their Executive Board. He
has 9 years experience. Kelvin’s title with AT&T Mobility is CSR-1. He works in the Jackson, MS Call Center, which is a
Specialty Center. The Center functions are Laptop Support, WLNP (Wireless Local Number Portability), Resource Desk,
etc. Titles Kelvin has held with AT&T Mobility include Tech Support, Resolution Specialist, Laptop Support and Wireless
Local Number Portability. Kelvin also represents the technicians in his local. Kelvin served on our 2006 Bargaining
Team.
(YOU'RE OUR HERO BANKS!!!)
2. Kimberly Byrd is a Job Steward for CWA Local 3372. Kim has 3 ½ years experience. Her title is RSC for AT&T
Mobility. She has complete knowledge of the commission plan. She was also a Job Steward in Local 3102 before
transferring to Local 3372.
3. Paul Klaebel is an AT&T Mobility VP for CWA Local 3806 in Memphis, TN. Paul has 11 years experience. His title for
AT&T Mobility is Distribution Center Coordinator. His duties for CWA not only cover the Distribution Center, but also
the Call Center and numerous retail stores as well. In addition, he serves as the local’s 75/25 Organizer and has
previous Bargaining Team experience.
4. Thelma Valrie is a Job Steward for CWA Local 3204. Thelma has 10 years experience. Her title for Mobility is AT&T
Mobility Fraud Analyst. She was instrumental in helping to organize the Fraud Center in Norcross, GA. Thelma also
represents the retail stores as well as the Fraud Center.
5. Anne Ruggireo is an AT&T Mobility VP for CWA Local 3176. She has over 8 years experience. Her title for AT&T
Mobility is CSR-1. Her experience with AT&T Mobility includes combined billing, Correspondence Team, Transfer of
Service Team, and CAF/Audit Team. Ann handles grievances for retail stores as well as the Call Center. Anne comes to
the Bargaining Team with a wealth of experience with the FMLA and STD process.
Mobility Alternates:
The Alternates will be brought in with the Bargaining Team in early March 2010 for team training and to go through and
develop proposals for bargaining. In the event that any team member was unable to fulfill their duties, one of these
alternates would already be trained and be able to backfill their slot if needed.
SME’s (Subject Matter Experts):
Louise Casey, CSR-1, CWA Local 3212
Saqueena Callender, CSR-1, CWA Local 3108
Virginia Jackson, SSR, CWA Local 3902
Terry Clemons, Tower Tech, CWA Local 3317
Thanks to all the Local Presidents who submitted resumes. We hope everyone will support your Bargaining Team. As
witnessed with AT&T SE, bargaining with AT&T Mobility, it is going to be an uphill battle.
**The contract has been extended until April 16, 2010. Bargaining is scheduled to kick off on March 29, 2010.**
As a reminder, your bargaining proposals should be sent to your local president who will forward them to the District
Office. The deadline for receiving bargaining proposals in the District Office is January 15, 2010.
AT&T Mobility 2010 Bargaining Suggestion Form
November 16, 2009
All AT&T Mobility Bargaining Unit members are asked to please use the following Bargaining Form to submit your
bargaining suggestions.
Click this link to download form - AT&T Mobility 2010 Bargaining Suggestion Form
CWA and Mobility National Bargained Benefit Plan
October 9, 2009
As discussed at the recent District 3 meeting, we have linked below in PDF format, information on the CWA And Mobility
National Bargaining Benefit Plan (NBBP).
CWA and Mobility National Bargained Benefit Plan
April 17, 2010
District 3 Tentative Agreement
AT&T Mobility Final Bargaining Report:
As with all the other Mobility contracts, the one we just bargained in District 3 involved difficult bargaining. In light of
the company's position on economic issues, and the represented status in the bargaining unit, the bargaining team
believes we achieved the best contract possible. This is a tentative agreement until ratified by majority vote of members
voting in a secret ballot election. The Bargaining Committee unanimously recommends ratification of this agreement as
a vote of 'NO' will only send us back to the table where we will come out with less & weaker language structured to allow
the company to exploit 'loopholes' while violating the Contract in order to do whatever they want. Votes will be taken on-
site by your Local Union Representatives.
Meanwhile, here are some of the highlights on the key issues of the new tentative agreement.
- $500.00 bonus upon ratification
- Wages:
◦2.25% Eff 2/6/2011
◦2.5% Eff: 2/5/2012
◦2.5% Eff 2/3/2013
- Adding three new Titles which involves Upgrades for approximately 806 employees in Call Centers
- Upgrade Wireless Technician I to Wireless Technician II
- Article 7: Grievance Procedure
-New Section: Adds a provision for Executive level grievances
- Article 12: Hours of Work
~RETAIL - The company will change process to enable employees in Retail to see preferences made by other employees
and days that have been selected for Vacation, Floating Holidays, and/or Excused Work Days prior to making their
preferred selections.
~CENTERS - Employees will also be able to view what tours are available prior to selecting their preferences so they will
know what is available by seniority.
(In addition, we still have the arbitration case dealing with the Scheduling Tool)
- Article 14: Force Adjustments
-Section 4: Severance pay maximum raised from $12,000 to $16,000
- Article 17: Company-Union Relationship
- Article 18: Union Activities
- Article 19: Basis of Compensation
-Section 8: Differential added for those performing Key Holder responsibilities in Retail stores.
-Section 10: $2.00 per day differential for Call Center Part-Timers assigned to speak in a foreign language
- Article 21: Absences
-Section 4: Employees subpoenaed in a court case in which they are a party shall be excused without pay.
- Article 22: Vacations
- Article 23: Holidays
-Added language basing Part-Timer's pro-rated holiday pay on hours worked rather than scheduled hours.
- Article 24: Excused Days with Pay
-Section 5: Pro-rated pay for Part Timer's Excused Days based on hrs worked rather than scheduled hrs.
Renewed the following Letters of Agreement:
•Strategic Alliance Committee
•DMDR Chargebacks
•Subcontracting
•Memphis Distribution Center – Tow Motors
•Memphis Distribution Center Leadership Forum
Revised the following Letters of agreement:
•Call Quality Observation – Same language as in the Orange contract
•Quota Relief – reduced the number of hours required from 40 to 8 for use in discipline, no change for use in pay.
*Duration of agreement: March 27, 2010 to February 7, 2014
CLICK HERE TO VIEW A MORE DETAILED DESCRIPTION OF THIS REPORT.
CWA-ATT Mobility - Tentative Agreement Reached
April 16, 2010
We met with the company earlier this evening and the company responded to some of our proposals and then passed a
final economic package as well as the remaining items they were willing to agree to. After hours of discussion and
questions we finally reached a tentative agreement on a new four year contract including across the board wage
increases each year. Details of the T/A will be posted on the District Web site tomorrow.
-Thanks to everyone for your support of the Bargaining Committee!
-We also appreciate the cheesecake delivered today from Local 3122, Don Abicht President!!!
In Unity,
CWA Mobility Bargaining team
CWA-ATT Mobility Bargaining Report #14
April 16, 2010
We met with the company this morning for a short period of time and rejected their last economic proposal. After further
discussion on the issues critical to our members, we recessed while the company worked on putting together responses.
After more discussion with the company via phone they indicated they would be putting together a package of
responses for us to consider.
-We are on call waiting for the "package".
-A new report will be issued once we meet later this evening.
In Unity,
CWA Mobility Bargaining team
CWA-ATT Mobility Bargaining Report #13
April 15, 2010
Your bargaining committee met with the Company this morning to continue trying to reach an agreement. After
discussion across the table regarding the company counter proposal to Article 19 management relief, we T/A'd the
proposal.
The company then rejected Union proposals on Article 12, bargaining over non standard tours; Article 22, adding one
week unpaid vacation; Article 22, day at a time vacation in 2 hour increments; and Article 19, foreign language
differential improvements. The company then passed a counter proposal to Article 7 relating to Grievance time limits.
We then recessed to continue working on our responses.
We met again later in the afternoon. The Union presented revised proposals on Article 7, Grievance time frames and
additional Executive level grievance language; Article 11 seniority, Article 19, foreign language differential; Article 22
carry over vacation; a revised proposal on the Short Term Disability letter, and a revised proposal on the Alliance for
Employee Growth training. The Union also passed a counter to the company proposal on changes to how the company
figures Part Time employee hours for Vacation, Holidays and Excused days.
The company presented another economic proposal that had minor improvements, but still far from what our members
need and deserve.
Once we finished, the company said they wanted to make it clear that while they expected to get an agreement by
contract expiration, they have no interest in extending the contract if that does not happen.
We are on call tonight if the company has responses and are scheduled to meet all day tomorrow to try and reach a fair
and just contract for our members prior to expiration.
With one day left, we hope the company will realize our members are responsible for the success of the company and
come across with a realistic economic proposal!
(Note: Tentative agreements are contingent on reaching an overall agreement)
In Unity,
CWA Mobility Bargaining team
ONLY ONE MORE DAY UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #12
April 14, 2010
Your bargaining committee met with the Company this morning anticipating responses, but they had nothing for us. The
Union passed a revised proposal on Article 17 increasing Union time. After discussion the company T/A'd our proposal.
We then recessed waiting on the company to come back with responses to previous Union proposals.
We met again late this afternoon. The Company rejected Union proposals on Article 19 Call Out payments, a new section
to add prorated annual commission to paid time off, and Article 25, Exchange time improvements. In addition they
rejected Union proposals on LOAs dealing with Short Term Disability, DMDR Chargebacks as well as a new proposal to
add training from the Alliance for Employee Growth.
To add insult to the rejections, they passed an economic proposal that was significantly less than other contracts,
including a proposal to put new employees in a new Pension Plan.
We expressed our disgust with the proposal and left the table for the day.
With just two days left, we hope the company will get serious tomorrow about the well deserved needs of our members
and their employees.
(Note: Tentative agreements are contingent on reaching an overall agreement)
****We really appreciate the fruit basket delivered today from Local 3511, Kim Sadler President!!!
In Unity,
CWA Mobility Bargaining team
TWO MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #11
April 13, 2010
Your bargaining committee met with the Company this morning to continue discussions. The Company rejected Union
proposals on Article 12, 40 hours over five days, on Article 19 related to time worked, and Article 22 reducing the waiting
time for paid illness. The company passed counter proposals on Article 14 severance pay, and Article 19 On Call Pay.
They also T/A'd our proposal on Article 24 adding 1hr increments for EWP days. After discussion on their proposed
changes we said we would evaluate their counters and get back to them later.
- The Union T/A'd the company counter increasing On Call Pay.
The Union recessed to prepare responses and review their proposals. We met again this afternoon. The Company
rejected Union proposals on subcontracting and Agency employees saying they were not interested in any new
language. They also rejected the Union proposal to strengthen seniority language. They passed counter proposals on
Article 24 related to carryover vacation, (which actually did not change the language), and on Article 17 to increase
Union time. After discussion and questions we said we would look at their responses and get back to them.
The Union passed a revised proposal on Article 14, severance pay and after discussion the company verbally countered
the proposal and the Union agreed to T/A the counter.
After much discussion we recessed to work on the issues and responses. We are scheduled to meet again tomorrow
morning.
(Note: Tentative agreements are contingent on reaching an overall agreement)
In Unity,
CWA Mobility Bargaining team
THREE MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #10
April 12, 2010
Your bargaining committee met with the Company today to continue discussions. The Company rejected Union
proposals on Article 9 on voting time, Article 19 on overtime after 8 hours, and Article 21 on Union time and FMLA. The
company passed counter proposals on Article 19 On Call Pay, additional language on management relief, and Article 14
on surplus notification. After discussion on their proposed changes we said we would evaluate their counters and get
back to them later.
The Union recessed to prepare responses and discuss their proposals. We met again later in the day and passed new
proposals on Article 14, surplus notification, a revised proposal on Article 19 related to time worked, and Article 19 On
Call Pay. In addition, we passed a revised proposal on Article 21, absence for funerals. The company had many
questions and issues related to why our proposals were either unnecessary, or too expensive.
After much discussion we recessed to work on the issues and responses. We are scheduled to meet again tomorrow
morning.
Since we started the Union has passed 46 proposals and as of today the company has only responded to 13. With only
four more days until expiration we would expect the Company to get serious!
(Note: Tentative agreements are contingent on reaching an overall agreement)
In Unity,
CWA Mobility Bargaining team
FOUR MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Strike Vote
April 12, 2010
AT&T Mobility employees have voted overwhelmingly to authorize President Larry Cohen to call a strike against AT&T
Mobility if necessary.
In Unity,
Judy Dennis
Vice President
CWA District 3
CWA-ATT Mobility Bargaining Report #9
April 9, 2010
Your bargaining committee met with the Company this morning to continue discussions. The Company passed a
proposal to change how part-time employees hours are calculated for purposes of Vacation, Holidays, and Excused paid
days. The Union discussed the proposal and told the company we would get back to them.
The company rejected Union Proposals on Article 21 for additional bereavement time, Article 23 on Holiday pay if
removed by ambulance the day of, and pay if on an approved FMLA.
We did reach tentative agreements on minor proposals. They were the Letter of Agreement on the Strategic Alliance
Committee, Union Bulletin boards, unpaid excused time if subpoenaed for court appearance in which the employee is a
party to the case, and additional language on Article 23 regarding Designated and Floating holidays.
(Note: Tentative agreements are contingent on reaching an overall agreement)
After discussion on other issues we recessed for the day. Your bargaining committee will continue working on proposals
and responses to the company over the weekend.
We are scheduled to meet again Monday.
In Unity,
CWA Mobility Bargaining team
SEVEN MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #8
April 8, 2010
Your bargaining committee met with the Company this morning to continue discussions and pass proposals. The
Company did not have any proposals today.
The Union passed proposals on Article 19, to add prorated commission to base pay for any paid time off. We also
passed proposals on Appendix A, to add several new upgraded titles, and to create a joint job evaluation committee to
look at new jobs or functions as they develop. We passed another proposal to merge the Tech I title into the Tech II title.
After extensive discussion on the above proposals, the company stated they would look at them and get back to us.
We are scheduled to meet again tomorrow morning.
In Unity,
CWA Mobility Bargaining team
EIGHT MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
AT&T Mobility Bargaining Report #7
April 7, 2010
The Union and the company did not meet today. Your bargaining committee spent the day reviewing company
responses to our data requests and formulating proposals and responses to present when we meet again.
We are scheduled to meet again tomorrow morning.
In Unity,
CWA Mobility Bargaining team
NINE MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #6
April 6, 2010
Your Bargaining committee met with AT&T Company representatives today to continue bargaining discussions.
-Yet again, the company had no new proposals.
CWA presented proposals on Article 23, to improve Holiday language and add more flexible time, to make FMLA time
excused, extend carryover time, and to pay employees for any unused time when leaving payroll; on Article 24 to extend
carry over time and pay for any unused time when leaving payroll. We also passed proposals to renew and improve
language on the following Letters of Agreement (LOAs) or Memorandum of Agreements (MOAs): Subcontracting, Call
Quality Observation (to include CFT (customer feedback tool) and PCS (post call survey), Short Term Disability, Quota
relief (for all), Chargebacks, and the Strategic Alliance Committee (SAC). In addition we proposed language to add the
Alliance for Employee Growth and Development for enhancing skills and development for our members. The company
had many questions and continued to express concern for the cost of our proposals in addition to what Mobility already
provides to their employees. After much discussion they said they would look at the proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
We are scheduled to meet again tomorrow morning.
Please remember that these are initial proposals and in bargaining, anything can change as we get further in the
process.
In Unity,
CWA Mobility Bargaining team
TEN MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #5
April 5, 2010
Your Bargaining committee met with AT&T Company representatives today to continue bargaining discussions.
-Again, the company had no new proposals.
CWA presented a proposal on Article 14 severance pay, several on Article 19, including OT after 8 hours, increase in On
Call pay, additional Call Out language, improved language on management relief, and foreign language differential for all
departments. We passed proposals to improve language on absence for funerals and waiting time for paid illness
absence. In addition, we passed proposals on Article 22 to improve vacation language and flexibility for our members.
The company had many questions and expressed concern for the cost of our proposals. After much discussion they
said they would look at the proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
We are scheduled to meet again tomorrow morning.
Please remember that these are initial proposals and in bargaining, anything can change as we get further in the
process.
In Unity,
CWA Mobility Bargaining Team
ELEVEN MORE DAYS UNTIL CONTRACT EXPIRATION!!!
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #4
April 1, 2010
Your Bargaining committee met with AT&T Company representatives this morning to continue bargaining discussions.
The company had no new proposals.
CWA presented new proposals on Article 12 relating to scheduling, Article 21 Absences relating to Personal Leaves of
Absence, Article 23 Holidays, Article 24 Excused days with pay, and Article 25, to improve the Exchange time language.
After much discussion and questions by the company, they said they would look at the proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
Bargaining will be in recess for the Easter weekend. We are scheduled to meet again Monday.
Please remember that these are initial proposals and in bargaining anything can change as we get further in the process.
Happy Easter!
In Unity,
CWA Mobility Bargaining team
MOBILIZE – MOBILIZE – MOBILIZE – MOBILIZE
CWA-ATT Mobility Bargaining Report #3
March 31, 2010
Your Bargaining committee met with AT&T Company representatives to continue bargaining discussions.
The company presented a proposal to change language in Article 9 on the arbitration process. CWA responded with
questions and after discussion we said we would get back to them with our response.
CWA presented proposals on Article 17 Company Union Relationship, including Union time, proposals on Article 21,
Absences, and a proposal on vacation time availability. After discussion the company said they would look at the
proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
We are scheduled to meet again tomorrow morning at 10:00AM
CWA-ATT Mobility Bargaining Report #2
March 30, 2010
Your Bargaining committee met today with AT&T Company representatives to continue bargaining discussions.
The company presented a proposal to eliminate the Day after Thanksgiving as a Holiday and replace it with a floating
Holiday. Their second proposal would change when a Holiday would be observed when it falls on a Saturday or Sunday.
CWA responded with questions and after discussion we said we would get back to them with our response.
CWA presented 5 proposals. We proposed several changes in Article 12 , including scheduling 40 hours per week over
five days instead of six, that any non traditional tours must be negotiated with CWA, that all meetings and training be
conducted during regular scheduled tours, and that employees breaks and meal periods be adjusted based on calls
extended into breaks or lunches. In addition we proposed changes in Article 14, Force Adjustment, to increase the
notice to sixty days for employees affected, and a proposal to allow employees paid time off to vote in Federal, State
and local elections. After discussion the company said they would look at the proposals and get back to us.
We recessed for the day to continue developing proposals as well as preparing responses to the company proposals.
We are scheduled to meet again tomorrow morning at 10:00AM
**Please remember that these are initial proposals and in bargaining, anything can change as we get further in the
process.**
In Unity,
CWA Mobility Bargaining team:
CWA-ATT Mobility Bargaining Report #1
March 29, 2010
Your Mobility Bargaining committee met today with AT&T Company representatives and each Chair gave opening
remarks prior to start of bargaining. Company Chair Steve Frost gave the basic poor economy, we need to sustain the
business comments. CWA Chair Betty Witte gave opening remarks (see previous posting) emphasizing the importance
of our Mobility members in making AT&T successful and our demand that they share in the success of the company.
After opening remarks and discussion on the logistics on the bargaining we recessed so our bargaining team could
attend a noon rally at an AT&T Mobility store in Tucker, GA. Highlights of the rally will be on the D3 web site. After the
rally the bargaining team returned to meet with AT&T Mobility.
Betty Witte presented 4 proposals covering language improvements in Article 3 Classification of Employees, dealing with
Agency employees, Article 7, Grievance Procedure, Article 11, Seniority, and Article 18, Union activities. After discussion
the company said they would look at the proposals and get back to us. The company had no proposals to present today.
-We are scheduled to meet tomorrow morning for further discussions.
In Unity,
CWA Mobility Bargaining team
MOBILITY BARGAINING OPENING STATEMENT
March 29, 2010
CWA-MOBILITY BARGAINING
OPENING REMARKS
Betty Witte, Administrative Director to the Vice President District 3
CWA Bargaining Chair
"As we go into bargaining we all understand the economic climate we are working with in. Having said that, we are also
quite aware that AT&T is one of the most profitable companies in the United States earning $123 Billion dollars in
revenue for 2009. Please don't come to the table with your hand out. Our CWA members, your assets, have already
given their fair share. In case AT&T has a short memory let me remind you that your employees took a huge increase in
their Health Care Cost. They are still bleeding and trying to understand 'WHY?'. Steve, if you remember AT&T did NOT
need the increase, you did it because your competitors gouged their employees. Shame on them and shame on you!!
Just as your stockholders expect return on their investments, our members demand the same. Your employees are your
best source of advertisement for AT&T! As Ralph de la Vega has pointed out in his employee bulletins, our members
have shown their loyalty. Well loyalty is a two way street. It's time for AT&T to show loyalty and respect to the
employees who win new customers and retain old ones, while exceeding sales on AT&T products and services.
I hope you will be approaching this bargaining table differently. It's time for the company to stop
using contractors to do our work, stop the WALMART MENTALITY!! Your employees read that
Stephenson's wage package was $20.2 million for 2009. He did not make this by himself. It was made on the backs of his
employees. WHERE IS THEIR FAIR SHARE? All 12,000 plus ARE WATCHING AND WAITING!! They deserve to be
treated with the respect they have MOST CERTAINLY EARNED!! Our members deserve fair wages that enable them to
catch up with the increasing costs AT&T has forced on them, help them to support their families, and enable them to
contribute back to the struggling economy.
In all your Company bulletins, AT&T wants to have more from employees including more enthusiasm, more focus, and to
be advocates for AT&T and help you earn the JD Powers Award. At this table Steve, CWA expects the same from you.
Be their advocate, be enthusiastic, be focused and we will reach a fair and equitable agreement on April 16th.
REMEMBER THE PEOPLE AT THIS TABLE AND THOSE STANDING BEHIND THEM ARE YOUR PAST, YOUR PRESENT,
AND YOUR FUTURE!
Mobility Bargaining
March 25, 2010
The kickoff for District 3 Mobility Bargaining is Monday, March 29, 2010. This bargaining will cover 12, 000 plus
employees in our nine state area.
We will continue the battle from the "Orange Table" bargaining which took place last year. Your team will work for
stronger language to make improvements for our members.
The word for April is "Mobilize". Every day, every employee should let management know we want a fair contract.
Thanks in Advance for your support from your Bargaining Team.
2010 AT&T Mobility Bargaining Team
Click here to view photo
Betty Witte, Administrative Director to the Vice President, Bargaining Chair
Gerald Souder, Staff Representative, Staff Support
Daniel Jackson, Staff Representative, Staff Support
The following people have been selected for the AT&T Mobility Bargaining Team:
•Kelvin Banks is an AT&T Mobility Rep for Local 3511 in Jackson, MS and serves on their Executive Board. He has 9
years experience. Kelvin's title with AT&T Mobility is CSR-1. He works in the Jackson, MS Call Center, which is a
Specialty Center. The Center functions are Laptop Support, WLNP (Wireless Local Number Portability), Resource Desk,
etc. Titles Kelvin has held with AT&T Mobility include Tech Support, Resolution Specialist, Laptop Support and Wireless
Local Number Portability. Kelvin also represents the technicians in his local. Kelvin served on our 2006 Bargaining
Team.
•Kimberly Byrd is a Job Steward for CWA Local 3372. Kim has 3 ½ years experience. Her title is RSC for AT&T
Mobility. She has complete knowledge of the commission plan. She was also a Job Steward in Local 3102 before
transferring to Local 3372.
•Paul Klaebel is an AT&T Mobility VP for CWA Local 3806 in Memphis, TN. Paul has 11 years experience. His title for
AT&T Mobility is Distribution Center Coordinator. His duties for CWA not only cover the Distribution Center, but also
the Call Center and numerous retail stores as well. In addition, he serves as the local's 75/25 Organizer and has
previous Bargaining Team experience.
•Thelma Valerie is a Job Steward for CWA Local 3204. Thelma has 10 years experience. Her title for Mobility is AT&T
Mobility Fraud Analyst. She was instrumental in helping to organize the Fraud Center in Norcross, GA. Thelma also
represents the retail stores as well as the Fraud Center.
•Anne Ruggireo is an AT&T Mobility VP for CWA Local 3176. She has over 8 years experience. Her title for AT&T
Mobility is CSR-1. Her experience with AT&T Mobility includes combined billing, Correspondence Team, Transfer of
Service Team, and CAF/Audit Team. Ann handles grievances for retail stores as well as the Call Center. Anne comes to
the Bargaining Team with a wealth of experience with the FMLA and STD process.
*Watch this Website for bargaining updates starting March 29, 2010.
2010 CWA Mobility Bargaining Team meet in Decatur, GA
March 5, 2010
The CWA Mobility Bargaining Team met in Decatur, GA the week of March 1, 2010 to attend training and review
bargaining suggestions in preparation for upcoming Mobility Bargaining which begins March 29, 2010.
Click here to view photo of your team.
Click here to view the December 2009 posting with information on each member of your bargaining team.
In Unity,
Betty Witte
Administrative Director
CWA District 3
2010 AT&T Mobility Bargaining
December 16, 2009
Betty J. Witte
Administrative Director to the Vice President
2010 AT&T Mobility Bargaining Team:
Betty Witte, Administrative Director to the Vice President, Bargaining Chair
Gerald Souder, Staff Representative, Staff Support
Daniel Jackson, Staff Representative, Staff Support
The following people have been selected for the AT&T Mobility Bargaining Team:
1. Kelvin Banks is an AT&T Mobility Rep for Local 3511 in Jackson, MS and serves on their Executive Board. He
has 9 years experience. Kelvin’s title with AT&T Mobility is CSR-1. He works in the Jackson, MS Call Center, which is a
Specialty Center. The Center functions are Laptop Support, WLNP (Wireless Local Number Portability), Resource Desk,
etc. Titles Kelvin has held with AT&T Mobility include Tech Support, Resolution Specialist, Laptop Support and Wireless
Local Number Portability. Kelvin also represents the technicians in his local. Kelvin served on our 2006 Bargaining
Team.
(YOU'RE OUR HERO BANKS!!!)
2. Kimberly Byrd is a Job Steward for CWA Local 3372. Kim has 3 ½ years experience. Her title is RSC for AT&T
Mobility. She has complete knowledge of the commission plan. She was also a Job Steward in Local 3102 before
transferring to Local 3372.
3. Paul Klaebel is an AT&T Mobility VP for CWA Local 3806 in Memphis, TN. Paul has 11 years experience. His title for
AT&T Mobility is Distribution Center Coordinator. His duties for CWA not only cover the Distribution Center, but also
the Call Center and numerous retail stores as well. In addition, he serves as the local’s 75/25 Organizer and has
previous Bargaining Team experience.
4. Thelma Valrie is a Job Steward for CWA Local 3204. Thelma has 10 years experience. Her title for Mobility is AT&T
Mobility Fraud Analyst. She was instrumental in helping to organize the Fraud Center in Norcross, GA. Thelma also
represents the retail stores as well as the Fraud Center.
5. Anne Ruggireo is an AT&T Mobility VP for CWA Local 3176. She has over 8 years experience. Her title for AT&T
Mobility is CSR-1. Her experience with AT&T Mobility includes combined billing, Correspondence Team, Transfer of
Service Team, and CAF/Audit Team. Ann handles grievances for retail stores as well as the Call Center. Anne comes to
the Bargaining Team with a wealth of experience with the FMLA and STD process.
Mobility Alternates:
- Hector Capote, CSR-1, CWA Local 3122, Miami, FL
- Joshua Maxwell, RSC, CWA Local 3903, Decatur, AL
- Terry Clemons, Tower Tech, CWA Local 3317, Pikeville, KY
- Jim Davis, RSC, CWA Local 3808, Nashville, TN
- Andrell Hubbard, Telesales Rep., CWA Local 3902, Birmingham, AL
The Alternates will be brought in with the Bargaining Team in early March 2010 for team training and to go through and
develop proposals for bargaining. In the event that any team member was unable to fulfill their duties, one of these
alternates would already be trained and be able to backfill their slot if needed.
SME’s (Subject Matter Experts):
Louise Casey, CSR-1, CWA Local 3212
Saqueena Callender, CSR-1, CWA Local 3108
Virginia Jackson, SSR, CWA Local 3902
Terry Clemons, Tower Tech, CWA Local 3317
Thanks to all the Local Presidents who submitted resumes. We hope everyone will support your Bargaining Team. As
witnessed with AT&T SE, bargaining with AT&T Mobility, it is going to be an uphill battle.
**The contract has been extended until April 16, 2010. Bargaining is scheduled to kick off on March 29, 2010.**
As a reminder, your bargaining proposals should be sent to your local president who will forward them to the District
Office. The deadline for receiving bargaining proposals in the District Office is January 15, 2010.
AT&T Mobility 2010 Bargaining Suggestion Form
November 16, 2009
All AT&T Mobility Bargaining Unit members are asked to please use the following Bargaining Form to submit your
bargaining suggestions.
Click this link to download form - AT&T Mobility 2010 Bargaining Suggestion Form
- Remember, One (1) bargaining suggestion per form.
- The deadline for bargaining suggestions is January 15, 2010.
- All Bargaining Suggestion Forms must be signed by the Local President.
CWA and Mobility National Bargained Benefit Plan
October 9, 2009
As discussed at the recent District 3 meeting, we have linked below in PDF format, information on the CWA And Mobility
National Bargaining Benefit Plan (NBBP).
CWA and Mobility National Bargained Benefit Plan
MOBILITY
